In this one-day program, topics include:
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Understanding the most common personality types, how those types see the world, and strategies for interacting with them
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Fundamentals of conflict resolution
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Effective ways to defuse tense situations
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A new way to approach customer service
The ability to communicate well is essential to the dispatch center environment. Your staff needs to know how to effectively work with your agency, outside agencies, and citizens—some of whom are agitated and experiencing extreme situations. This class covers conflict resolution, active listening, questioning our personal perceptions and assumptions, and the essence of fight or flight. Participants leave with tools for handling the most difficult callers and coworkers.
Who is this program for?
Description
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Any public safety dispatcher
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Training dispatcher
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Lead dispatcher
​​(class can be tailored to meet your specific agency needs)
Class length:
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8 hours
Certification:
- Contact us to see whether our trainings are certified in your state
