TRAINING DESIGNED
FOR YOUR COMM CENTER
Find out if we're a good fit for your organization.
Our three classes address the biggest challenges in 9-1-1 communications: employee retention, absenteeism and negative conflict. Each class is arranged in modules that can be combined to best serve the needs of your center.
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Stress Management/Emotional Survival
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Communication/Conflict Resolution
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PSAP Leadership
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Classes are deliverable in 4-hour or 8-hour blocks
Featured Classes
This one-day program offers proven strategies to help your dispatchers:
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Identify the nature of stress, stress disorders, and the mental and physical impact of unmanaged stress
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Manage emotion and thinking under duress
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Release tension and anxiety
Positive Interaction with Difficult People
This one-day program offers a powerful new way to look at customer service that improves communication with even the most difficult coworkers, supervisors, and callers, teaching your dispatchers:
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The keys to interacting with the most common personality types
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How to resolve conflicts
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Effective ways to defuse tense situations
Transformational Leadership
In this one-day program on personal leadership, dispatchers, and current and prospective supervisors learn the secrets that every leader must know:
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The one critical quality a leader must have
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How to develop an effective leadership style
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How to create a strong, lasting legacy and why it’s important